Refund policy

No refund is given for non-use of Paper Smart Card or Non-Personalised Plastic Smart Card, which are valid for 6 months after the purchase.

In the case of Personalised Plastic Smart Card, they are valid during the selected period (7, 30 or 365 days) from the date of the first cancellation, which must be within 6 months of the date of purchase. In the event of a loss or malfunction of the card, the money or ticket types are returned to another smart card at a charge of € 5.00 to cover the administration costs. 

In case of loss, theft, malfunction of your personalised card, you should register it as soon as possible at one of MOTION ticket offices and ask for it to be replaced.